Volunteer Code Of Conduct

Volunteers are the heartbeat of the TD Edmonton International Jazz Festival (Festival).  As the front-line representative of the Festival, you will be the first and often last person a patron will meet.  As a volunteer, you will follow a code of conduct that includes but is not limited to:

  • Contacting the Volunteer Manager immediately if you must cancel or be late for a shift
  • Arriving on time, appropriately dressed, and staying for your entire shift;
  • Fulfilling any tasks requested, even if it may not be directly related to your job;
  • Providing a positive attitude towards all artists, patrons, staff and other volunteers;
  • Treating artists, patrons, staff and other volunteers with respect and courtesy;
  • Being sensitive to diverse needs especially those with physical challenges;
  • Not using any social media during your shift.

The Volunteer Manager or Site Coordinator has the right to reassign volunteers based upon the needs of the Festival and/or venue.  

Any reported negative behaviour will be investigated.  Depending upon the frequency and severity, negative behaviour, the Volunteer Manager has to right to terminate volunteers due to behaviours that could negatively impact the Festival, artists, staff or other volunteers. Immediate termination of your volunteer position also includes associated privileges and relinquishment of Festival accreditation.  Negative behaviours could include, but are not limited to:

  • Committing illegal, violent or unsafe acts;
  • Consuming or under the influence of alcohol or drugs while on duty;
  • Displaying inappropriate behaviour, harassment or negative attitude;
  • Being insubordinate or disrespectful to artists, patrons, staff or other volunteers; 
  • Using or possession of illegal substances on the Festival grounds.

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